|
 |
|
E-Mail
Guidelines for Smoother E-Mail Processing
Shima Seiki's E-Mail address for general inquiries and
feedback is:
info@shimaseiki.co.jp
We appreciate any comments, suggestions and questions you may
have regarding any aspect of our business. Your feedback is invaluable to us
in making the necessary improvements to provide better products and services
in the future.
Like any other company that publicizes its E-Mail address
however, we at Shima Seiki receive an overwhelming amount of mail on a daily
basis. We regret that it is sometimes impossible to respond to each and every
message immediately, but we are continuously working on alleviating this
situation. In this regard, we would appreciate it if you could please follow
the guidelines below in order that we may respond to your message as quickly
and efficiently as possible.
Please follow the links below.
| 1 |
Software and
Attachments |
Basic
information regarding E-Mail software and attachments |
| 2 |
Required
Information |
Minimum required
information for processing your message quickly |
| 3 |
Local
Representatives |
A reminder to
take advantage of our global network of agents |
| 4 |
Language |
Languages
supported by our mail server and Postmaster |
| 5 |
Daily
Correspondence |
Suggestions
regarding daily correspondence with Shima staff |
| 6 |
Viruses |
Not getting a
response from us? Your message may be infected... |
| 7 |
SPAM |
Junk mail,
direct mailings and other solicitations |
| 1. |
Software and
Attachments |
| |
Although our software can open and read messages
generated on most E-Mail software, we recommend Microsoft Outlook
Express for full compatibility. Both Windows and Macintosh formats are
supported. Both text and HTML messages are supported.
Regarding attached files, we request that you send the
basic types of file formats normally used for file attachments, with the
following file extensions: PDF, JPG, TIF, EPS, DOC, TXT, RTF, XLS, HTM and HTML. We prefer not to receive any EXE files because
of their extensive use as virus carriers.
As for file size of attachments, we request that it be under 1MB. Please compress any files over 1MB using any of the
common compression software available (Zip for Windows; Stuffit for Macintosh). If you wish to send any attachments over
1MB in size, please contact us first to let us know your intention, and
we will advise you on how to go about sending that file. Please make
sure you include file size information when contacting us.
Note: When attaching a
document to your E-Mail message, please make sure you give a brief
description of your intention regarding the contents of your message in
the text box. Otherwise, if we receive any E-Mail message with only an
attached file and no description, we will delete the entire message
without opening the attachment, for suspicion of a virus. If the
attached file itself contains your entire E-Mail message (e.g. a message
that is saved as a word-processing program file and attached as is to an
E-Mail), then please convey your message as text information in the text
box; not as a file attachment. |
| 2. |
Required Information |
|
In order to process your request quickly, we require
certain specific information. On every E-Mail message, please provide
the following basic information about yourself:
- Name
- Company
- Position
- Address
- Country
- Telephone number
- Fax number
- Return
E-Mail address
- Preferred method of response (E-Mail, telephone,
fax, etc.)
Especially important is your country. Since our
international sales staff works on a country-by-country
basis, that information is required to determine which staff member
should contact you directly. This requirement is especially important
for those of you whose return E-mail address does not reflect the
country of origin (e.g. aol.com, yahoo.com, hotmail.com). |
| 3. |
Local
Representatives |
|
Since we do have a network of subsidiaries, agents and
representatives around the globe--usually centered around knit
industrial markets--chances are there is one available in your area.
Since most E-Mail message are forwarded to our local agents anyway, it
may be more efficient for you to send your message directly to them.
There is also the added benefit of being able to communicate with
someone in your own native language (see Language below).
Please consult our Sales and Service
Network page to see if there is a representative in your local area
who can assist you. |
| 4. |
Language |
|
We support English and Japanese only. In the event that we receive a message in a language we do
not support, we will do one of two things:
| 1. |
Forward it to the
appropriate agent or representative upon determining the validity
of its content; or |
| 2. |
Discard it, if we cannot
confirm the type of language or validity of the message
content. |
If it is absolutely necessary to write in a language
other than those indicated above, we recommend you send your message
directly to a local
representative who understands your language. |
| 5. |
Daily Correspondence |
|
Please do not send E-Mail messages containing daily
correspondence to the "info@shimaseiki.co.jp" address.
Sending daily correspondence is not recommended due to the following
reasons:
| 1. |
Shima Seiki's "info@"
E-Mail address is reserved for general inquiries and first contact
from potential customers and the general public, and is not
intended for daily correspondence. |
| 2. |
The amount of daily
correspondence that reaches Shima Seiki is too much for the "info@
"mailbox to handle, especially when we must forward each
correspondence to the appropriate person in charge. |
| 3. |
Sending urgent messages
is not reliable due to the fact that the "info@" mailbox may not
be checked on a consistent or daily basis. Maintenance and other
technical factors concerning our mail server may also cause
processing delays. |
For daily correspondence over E-Mail, please inquire
with your personal Shima Seiki contact to find out their individual
E-Mail address, or the email address of that person's
department/section. Otherwise, we recommend using conventional
correspondence such as fax.
For privacy and security reasons, individual E-Mail
addresses are not made public on this website. |
| 6. |
Viruses |
|
Shima Seiki's E-Mail server features a virus filter
which detects and automatically filters out computer viruses. This may
be performed by either deleting any attachment files which contain
viruses or virus-launching software, or by deleting the entire E-Mail
message altogether.
Although these anti-virus measures take place on our
end, an overwhelming amount of virus-infected E-Mail is still being
received on a daily basis. Since this puts considerable strain on our
servers, we ask that you perform routine anti-virus measures yourself
before sending any E-Mail to Shima Seiki.
Please be aware that depending on the level and
location of infection within your E-Mail message, our servers may delete
your message altogether, in which case the intended addressee at Shima
Seiki will not receive your message.
As for outgoing messages, you can be assured that we
take great precaution in scanning our outgoing E-Mail for viruses.
However, this does not guarantee virus-free messages. Therefore, we
recommend using virus-scanning software on your own computer or
network.
Shima Seiki assumes no responsibility for any damage
caused as a result of E-Mail, Website or other Internet activity,
virus-related or otherwise. |
| 7. |
Spam |
|
It goes without saying
that junk mail is a bother. It is for us as well. But as long as we are
a company that lists its E-Mail address publicly, we realize there is no
avoiding it. If you are a spam sender and happen to come across this
page, don't bother sending your message. We won't read it. Likewise, any
other business solicitations that come our way, spam or not, will be
routinely discarded, simply because there is not enough time to examine
each offer more closely. |
|
|
|
|
